Last Updated: 06/07/2026

 

1. Introduction

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Moody's Dog Field is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection legislation.

By using our website or booking our facilities, you agree to this Privacy Policy.

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2. Who We Are

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Moody's Dog Field is owned and operated by:

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Moody House Farm Stables
Higher House Lane
Heapey
Chorley
Lancashire
PR6 9BS

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Email: woof@moodysdogfield.co.uk

Phone: 07918 458886

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For any questions regarding this Privacy Policy, please contact us using the above details.

 

 

3. Information We Collect

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When making a booking or contacting us we may collect:

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• Name

• Email address

• Telephone number

• Vehicle registration (if required)

• Dog name(s)

• Number of dogs attending

• Booking history

• Payment information (processed securely through Wix Payments or our payment provider)

• Any information you choose to provide when contacting us

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4. How We Use Your Information

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We use your information to:

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• Manage your bookings

• Process payments

• Contact you regarding your booking

• Respond to enquiries

• Send booking confirmations and reminders

• Improve our services

• Maintain the security of our premises

• Comply with legal obligations

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We will only use your personal information where we have a lawful basis to do so.

 

 

5. Marketing

 

We will not send you marketing emails unless you have specifically chosen to receive them.

You can unsubscribe at any time by using the unsubscribe link or contacting us directly.

 

 

6. CCTV

 

CCTV may operate at Moody's Dog Field for:

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• site security;

• crime prevention;

• protection of customers;

• protection of staff;

• protection of property;

• investigation of incidents;

• investigation of breaches of our Terms & Conditions.

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Images may be shared with:

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• the Police;

• insurers;

• legal representatives;

• regulatory authorities,

where required by law or where reasonably necessary.

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CCTV recordings are retained only for as long as reasonably necessary before being securely deleted.

 

 

7. Payment Information

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Payments are securely processed by Wix Payments and/or our payment providers.

Moody's Dog Field does not store your full payment card details.

Please refer to the privacy policies of our payment providers for further information.

 

 

8. Cookies

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Our website uses cookies to improve your browsing experience.

 

Cookies may be used to:

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• remember your preferences;

• improve website performance;

• understand website traffic;

• improve security.

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You can control cookies through your browser settings.

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9. Sharing Your Information

 

We do not sell your personal information.

 

We may share information with trusted third parties where necessary, including:

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• Wix;

• payment providers;

• accountants;

• insurers;

• legal advisers;

• government authorities where required by law.

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10. How Long We Keep Your Information

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We only retain personal information for as long as reasonably necessary.

 

Typically:

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• Booking information – up to 7 years for tax and accounting purposes.

• Enquiries – up to 12 months.

• CCTV recordings – normally up to 30 days, unless required for an ongoing investigation or legal matter.

 

 

11. Keeping Your Information Secure

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We take appropriate technical and organisational measures to protect your personal information from:

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• unauthorised access;

• accidental loss;

• misuse;

• disclosure;

• alteration;

• destruction.

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12. Your Rights

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Under UK GDPR you have the right to:

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• request access to your personal information;

• request correction of inaccurate information;

• request deletion of your information where appropriate;

• restrict how we process your information;

• object to processing in certain circumstances;

• request transfer of your information where applicable;

• withdraw consent where consent is the legal basis for processing.

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Requests can be made by contacting us using the details above.

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13. Complaints

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If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

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You also have the right to complain to the:

Information Commissioner's Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

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14. Third-Party Websites

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Our website may contain links to third-party websites.

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We are not responsible for the privacy practices or content of those websites.

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We encourage you to read their privacy policies before providing personal information.

 

15. Changes to this Policy

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We may update this Privacy Policy from time to time.

The latest version will always be available on our website.